Frequently Asked Questions
We’re here to help. Browse our FAQs below to find quick answers to common questions about our packaging products, orders, shipping, and more.
General Questions
Find answers to common queries about our services and processes.
Are your eco-friendly claims verified (e.g., certifications)?
As an FSC-certified and ISO-qualified corrugated packaging manufacturer, we ensure transparency and provide chain-of-custody evidence for certified materials.
How long does it take for us to reply to your e-mail?
We’ll reply ASAP during operating hours (Mon–Fri 8 a.m.–6 p.m.). All emails receive a response within 24 hours.
What kind of general printing method do we use?
Eco-friendly and water-based inks on our Single-Pass Corrugated Digital Printer prevent color fading and preserve the natural environment.
Could I get bulk purchase prices for larger quantities/regular orders?
Discounts are possible for large or regular orders! Discuss your requirements via WhatsApp or email to get an instant response.
Do you offer design assistance?
Professional creative design from scratch or technical help to ensure your art is print-ready. You can also send vector files (.ai or .pdf).
Ordering Process
Learn more about payment methods, invoices, and billing information.
What is your Minimum Order Quantity (MOQ) for local orders?
There is no MOQ for local orders—you can order any quantity that suits your needs.
What is your Minimum Order Quantity (MOQ) for international orders?
MOQ is tailored to box size—just send us your dimensions, and we’ll quote you promptly. No fixed minimum: we work with you to find the ideal order quantity!
How do I place a bulk order?
Placing a bulk order is easy: send us your box specs (type, size, material, printing, quantity, destination) via email or our contact form, and we’ll guide you.
Can I get a sample before placing a bulk order?
Custom pre-production samples are available for a small fee (credited towards your bulk order). Contact our sales team to arrange.
Do you offer rush production?
Need it fast? We offer expedited production based on schedule and order specs. Additional costs may apply—let us know your deadline early for best results!
International Shipping & Logistics
From checkout to doorstep – here’s what to expect with your order.
Do you handle international shipping?
Yes—we ship globally and can either arrange door-to-door delivery or collaborate with your preferred freight forwarder.
What shipping options do you offer, and what are the estimated transit times?
Sea freight: Cost-effective for bulk orders; typically 4–7 weeks port-to-port (may extend during peak seasons).
Air freight: Faster but costlier (generally 5–10 days, excluding customs clearance) for urgent shipments.
How much does international shipping cost?
Costs depend on destination, shipment volume/weight, chosen shipping method, and current freight rates. We’ll provide a tailored estimate or quote.
What shipping terms (Incoterms) do you support?
We work under FOB, CIF, and more—defining who handles freight, insurance, customs clearance, and duties.
How will my boxes be packed for shipping?
We ship flat-packed cartons on pallets, securely strapped and wrapped to meet all international shipping standards for safe transit.
Pricing & Payment
Learn more about payment methods, invoices, and billing information.
How is the pricing for bulk orders calculated?
Bulk pricing depends on box size, material type/grade, print details (colors and coverage), finishes, and order quantity (higher volumes mean lower unit cost).
Competitive pricing for international clients?
We offer competitive international pricing through efficient manufacturing and location advantages, balancing quality, service, and cost. Request a quote to compare.
Are there any hidden costs?
Quotes include box costs; shipping, duties, and taxes are quoted separately or estimated by destination. We outline all costs transparently before you commit.
What are your payment terms for local orders?
For local orders, we only accept 100% payment in advance (cash term). For any alternative arrangements or special cases, please contact our sales team directly for further discussion.
Quality & Support
Get details on product features, customization options, and specifications.
How do you ensure the quality of bulk orders?
We inspect raw materials, monitor print runs, and review final boxes against specs—guaranteeing consistent quality for every bulk order.
What happens if there's an issue with my order upon arrival?
Report defects or damages within 7 days of delivery with details and photos. Our team will assess and resolve with replacements or credit promptly.
Who is my point of contact for questions or support?
You get a dedicated account manager for quotes, updates, and support—one point of contact from design to delivery.
What customization options (printing, finishes) do you offer?
Choose offset or digital printing (CMYK + white), matte/gloss lamination, spot UV, embossing, debossing, foil stamping, and more. Just let us know your requirements.