Let’s Build Great Packaging Together
Whether you’re looking for custom boxes in Malaysia, sourcing eco friendly packaging, or planning your next big product launch, our team is here to help. Reach out and let’s make it happen.
Talk to Our Packaging Experts
Need a quote? Have a question about materials, lead time, or minimum order quantity (MOQs)? We make it easy to get the answers and support you need.
Frequently Asked Questions
Explore our most commonly asked questions, with clear and concise answers to help you find what you need quickly.
Are your eco-friendly claims verified (e.g., certifications)?
As an FSC-certified and ISO-qualified corrugated packaging manufacturer, we ensure transparency and provide chain-of-custody evidence for certified materials.
What kind of general printing method do we use?
Eco-friendly and water-based inks on our Single-Pass Corrugated Digital Printer prevent color fading and preserve the natural environment.
Do you offer design assistance?
Professional creative design from scratch or technical help to ensure your art is print-ready. You can also send vector files (.ai or .pdf).
How long does it take for us to reply to your e-mail?
We’ll reply ASAP during operating hours (Mon–Fri 8 a.m.–6 p.m. MYT). All emails receive a response within 24 hours.
Could I get bulk purchase prices for larger quantities/regular orders?
Discounts are possible for large or regular orders! Discuss your requirements via WhatsApp or email to get an instant response.
What is your Minimum Order Quantity (MOQ) for local orders?
There is no MOQ for local orders—you can order any quantity that suits your needs.
How do I place a bulk order?
Placing a bulk order is easy: send us your box specs (type, size, material, printing, quantity, destination) via email or our contact form, and we’ll guide you.
Do you offer rush production?
Need it fast? We offer expedited production based on schedule and order specs. Additional costs may apply—let us know your deadline early for best results!
What is your Minimum Order Quantity (MOQ) for international orders?
MOQ is tailored to box size—just send us your dimensions, and we’ll quote you promptly. No fixed minimum: we work with you to find the ideal order quantity!
Can I get a sample before placing a bulk order?
Custom pre-production samples are available for a small fee (credited towards your bulk order). Contact our sales team to arrange.
Do you handle international shipping?
Yes—we ship globally and can either arrange door-to-door delivery or collaborate with your preferred freight forwarder.
How much does international shipping cost?
Costs depend on destination, shipment volume/weight, chosen shipping method, and current freight rates. We’ll provide a tailored estimate or quote.
How will my boxes be packed for shipping?
We ship flat-packed cartons on pallets, securely strapped and wrapped to meet all international shipping standards for safe transit.
What shipping options do you offer, and what are the estimated transit times?
Sea freight: Cost-effective for bulk orders; typically 4–7 weeks port-to-port (may extend during peak seasons).
Air freight: Faster but costlier (generally 5–10 days, excluding customs clearance) for urgent shipments.
What shipping terms (Incoterms) do you support?
We work under FOB, CIF, and more—defining who handles freight, insurance, customs clearance, and duties.
How is the pricing for bulk orders calculated?
Bulk pricing depends on box size, material type/grade, print details (colors and coverage), finishes, and order quantity (higher volumes mean lower unit cost).
Are there any hidden costs?
Quotes include box costs; shipping, duties, and taxes are quoted separately or estimated by destination. We outline all costs transparently before you commit.
Competitive pricing for international clients?
We offer competitive international pricing through efficient manufacturing and location advantages, balancing quality, service, and cost. Request a quote to compare.
What are your payment terms for international orders?
New international clients pay a 50% deposit via T/T to start production, with the remaining 50% due before shipment. Other payment methods can be arranged upon mutual agreement.
How do you ensure the quality of bulk orders?
We inspect raw materials, monitor print runs, and review final boxes against specs—guaranteeing consistent quality for every bulk order.
Who is my point of contact for questions or support?
You get a dedicated account manager for quotes, updates, and support—one point of contact from design to delivery.
What happens if there's an issue with my order upon arrival?
Report defects or damages within 7 days of delivery with details and photos. Our team will assess and resolve with replacements or credit promptly.
What customization options (printing, finishes) do you offer?
Choose offset or digital printing (CMYK + white/PMS), matte/gloss lamination, spot UV, embossing, debossing, foil stamping, and more. Just let us know your requirements.
General
Are your eco-friendly claims verified (e.g., certifications)?
As an FSC-certified and ISO-qualified corrugated packaging manufacturer, we ensure transparency and provide chain-of-custody evidence for certified materials.
What kind of general printing method do we use?
Eco-friendly and water-based inks on our Single-Pass Corrugated Digital Printer prevent color fading and preserve the natural environment.
Do you offer design assistance?
Professional creative design from scratch or technical help to ensure your art is print-ready. You can also send vector files (.ai or .pdf).
How long does it take for us to reply to your e-mail?
We’ll reply ASAP during operating hours (Mon–Fri 8 a.m.–5 p.m. MYT). All emails receive a response within 24 hours.
Could I get bulk purchase prices for larger quantities/regular orders?
Discounts are possible for large or regular orders! Discuss your requirements via WhatsApp or email to get an instant response.
Ordering Process
What is your Minimum Order Quantity (MOQ) for local orders?
There is no MOQ for local orders—you can order any quantity that suits your needs.
How do I place a bulk order?
Placing a bulk order is easy: send us your box specs (type, size, material, printing, quantity, destination) via email or our contact form, and we’ll guide you.
Do you offer rush production?
Need it fast? We offer expedited production based on schedule and order specs. Additional costs may apply—let us know your deadline early for best results!
What is your Minimum Order Quantity (MOQ) for international orders?
MOQ is tailored to box size—just send us your dimensions, and we’ll quote you promptly. No fixed minimum: we work with you to find the ideal order quantity!
Can I get a sample before placing a bulk order?
Get generic quality samples free! Custom pre-production samples are available for a small fee (credited towards your bulk order). Contact our sales team to arrange.
International Shipping & Logistics
Do you handle international shipping?
Yes—we ship globally and can either arrange door-to-door delivery or collaborate with your preferred freight forwarder.
How much does international shipping cost?
Costs depend on destination, shipment volume/weight, chosen shipping method, and current freight rates. We’ll provide a tailored estimate or quote.
How will my boxes be packed for shipping?
We ship flat-packed cartons on pallets, securely strapped and wrapped to meet all international shipping standards for safe transit.
What shipping options do you offer, and what are the estimated transit times?
Sea freight: Cost-effective for bulk orders; typically 4–7 weeks port-to-port (may extend during peak seasons).
Air freight: Faster but costlier (generally 5–10 days, excluding customs clearance) for urgent shipments.
What shipping terms (Incoterms) do you support?
We work under FOB, CIF, DAP, DDP, and more—defining who handles freight, insurance, customs clearance, and duties.
Pricing & Payment
How is the pricing for bulk orders calculated?
Bulk pricing depends on box size, material type/grade, print details (colors and coverage), finishes, and order quantity (higher volumes mean lower unit cost).
Are there any hidden costs?
Quotes include box costs; shipping, duties, and taxes are quoted separately or estimated by destination. We outline all costs transparently before you commit.
Competitive pricing for international clients?
We offer competitive international pricing through efficient manufacturing and location advantages, balancing quality, service, and cost. Request a quote to compare.
What are your payment terms for international orders?
New international clients pay a 50% deposit via T/T to start production, with the remaining 50% due before shipment. Other payment methods can be arranged upon mutual agreement.
Quality & Support
How do you ensure the quality of bulk orders?
We inspect raw materials, monitor print runs, and review final boxes against specs—guaranteeing consistent quality for every bulk order.
Who is my point of contact for questions or support?
You get a dedicated account manager for quotes, updates, and support—one point of contact from design to delivery.
What happens if there's an issue with my order upon arrival?
Report defects or damages within 7 days of delivery with details and photos. Our team will assess and resolve with replacements or credit promptly.
What customization options (printing, finishes) do you offer?
Choose offset or digital printing (CMYK + white/PMS), matte/gloss lamination, spot UV, embossing, debossing, foil stamping, and more. Just let us know your requirements.